Once installed, the ProActive software monitors for problems 24/7 including hard drive failures, storage capacity issues, backup failures, network bottlenecks, failing batteries, malware, and more.
When a problem is detected the ProActive software alerts our support team for evaluation.
The ProActive support team will make three attempts to contact you via phone and email. If you have not responded after three attempts the team will consider the issue resolved and ignore further reports.
The ProActive software will NOT report issues directly to you.
All of our friendly team members are happy to install it for you or install yourself at:
ProActive licenses are transferable to replacement computers.
Enrolled devices annually receive one free tune-up, Mac assist, or service bench fee, a $50 Value!
Enrolled devices also receive a 15% DISCOUNT on: Certified Apple Technician labor fees, bench fees, assist fees, screen sharing support, RAM upgrades, hard drive and SSD upgrades, in-store training, plus CORE products and accessories.
ProActive reports detected computer problems and minimal hardware and software information along with the contact information you provided.
Your personal information is NOT logged, tracked, transmitted or otherwise available to the ProActive support team.
ProActive does NOT monitor your screen or keyboard activity, does NOT report your browser history, does NOT track your geographical location, does NOT utilize your cameras, and does NOT track, log, report or transmit any personal information nor passwords. ProActive DOES track your computer's name and the contact information you have chosen to provide.
DISCLAIMERS: Additional fees may apply for all support methods including but not limited to email, phone and screen sharing support. 5-10 minute support may be complimentary at the discretion of our support team. Longer resolutions will be billed at our support team's hourly rate. Any fees associated with our support team's work shall be collected at the completion of their work. Other options are available. We aim to be helpful and fair.